Ahlan Privacy Policy
AHLAN is a real-time video chat and matchmaking mobile application. You can meet new people from around the globe and make video calls and chat with them on AHLAN.
This Privacy Policy covers what AHLAN does with the Personal Information that you share with us and the data we collect when you use the AHLAN platform. Please read this Privacy Policy carefully. By using or accessing our App or our Service, you agree to the privacy policies outlined below.
What Does This Privacy Policy Cover?
This Privacy Policy covers how AHLAN treats Personal Information that we collect while you are using the App and the Service. This policy does not apply to the practices of third parties that AHLAN does not own or control, including but not limited to third party services you access through AHLAN, the App or the Service, or to individuals that AHLAN does not employ or control. As our Service works with third-party platforms, such as Facebook, Google, etc. and social networks, we believe that you are already informed of the privacy policies of those other platforms and networks when using our App and/or our Service and when you permit us to communicate with these platforms and networks on your behalf.
The Service
The key functionality of AHLAN is real-time video chat and matchmaking, where users can meet new people from around the globe. AHLAN matches individuals (“Users”) together based on compatibility and other factors, and to enable individuals to chat and communicate online through various media including text, video, matching and accessing third party social network platforms such as but not limited to Facebook (collectively, the “Service”).
Information We Collect
There are three primary ways we collect information:
- Information you decide to give us
- Information we receive when you use our services
- Information we obtain from third parties
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
By installing and interacting with AHLAN, you provide us with Personal Information which may include, but is not limited to, the following:
- Personally Identifiable Information: may include, without limitation, information provided when you register to use the App and/or the Service, including your name, profile picture, date of birth, phone number, phone book content, address, email address, occupation, employer, gender, age, birthday, Facebook account info, your location, messages to other users of AHLAN, use information regarding your use of the Service, profile picture that you upload via the App.
- You have total control over your profile information, and you can access to change at any time. Also, if you register to our service with your Facebook account or Gmail account, we may store your Facebook ID, Gmail Information and corresponding token on our servers and, if you give us your expressed consent, we will have access to and may collect certain information that you make available on Facebook (for example, your first and last names, email address, profile picture, and birthdate). Your Profile is available to other users of AHLAN who are connected to you on our service. You may choose to “block” any user on our platform to prevent unwanted access to your Personal Information.
Of course, you’ll also provide us whatever information you send through the services. Remember that the users you send texts, images, and any other content can always save that content or copy it outside the app. So, the same common sense that applies to the Internet at large applies to AHLAN as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: When you contact AHLAN Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for example, that you used one of the features in-app and the number of times you have used this feature. Here’s a complete explanation of the types of information we collect when you use our services:
Usage Information. We collect information about your activity through our services. We may collect information, including but not limited to:
- How you interact with AHLAN, such as which feature you use or the number of times you used any feature on AHLAN.
- Content produced when using the service. It includes generating or uploading different kinds of content to the App, including without limitation, photos, text, messages, calls, HTML, URLs, pictures, video, and other content (collectively, “User Contributed Content”), and the metadata that is stored with the content. As you upload User Generated Content, you should be careful of your privacy as well as the privacy of others.
- How you communicate with other AHLAN users, such as their names, the time and date of your communications, the number of messages you exchange with your friends, which friends you engage in messages with, and your engagement in a video call (Random or Targeted). We allow you to share text messages, photos, screenshots, videos, and other forms of communications on our service with other users. If you choose to do so, your text messages, photos, screenshots, videos, and other communications may be stored on our servers. Also, if you want to share these items with other users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. Sending and sharing text messages, photos, screenshots, videos, or other communications on our service is your decision. By choosing to share that information, you should understand that you may no longer be able to control how that information is used and that it may become publicly available. We at AHLAN are not responsible for any use or abuse of information you share.
- Device Information. We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, language, wireless network.
- User content, e.g., photos, videos, screenshots, comments, and other materials that you create on the service, may also be collected. Other users on the service may capture your photos and videos, and that content can be stored and used by us or third-party services for which we will not be responsible.
- Location Information. When you use our services, we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
- Details about how you’ve used our services.
- Device information, such as your OS type and language.
- Access times.
- The number of times you used a feature.
- Pages viewed.
- IP address.
- Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
- If you contact us by email and other means (Twitter, Facebook, Gmail, etc.), we may keep a record of your contact information and communication. We will use these contact info and correspondence if we respond to you.
Information We Collect from Third Parties
We may also obtain information from other companies that are owned or operated by us, or any other third-party sources, and combine that with the information we collect through our services.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with a fantastic set of products and services that we relentlessly improve. But we do a lot more as well, such as:
- Develop, operate, improve, deliver, maintain, and protect our products and services.
- Communicate with you.
- Monitor and analyze trends and usage.
- Personalize the services by, among other things, suggesting friends or profile information, or customizing the content we show you, including ads.
- Enhance the safety and security of our products and services.
- Verify your identity and prevent fraud or other unauthorized or illegal activity.
- Enforce our Terms of Service, and another usage polices.
We may also store some information locally on your device. For example, we may store data as a local cache so that you can open the app and view content faster.
How We Share Information
In some instances, we may share your personal information with third-party service providers to further improve and optimize our service for you. We may share information about you in the following ways:
- With other users. We may share the following information with other users
- Information about you, such as your username and name;
- Information about how you have interacted with the services, such as the names of users you are friends with, and other information that will help users understand your connections with others using the services.
- With all users and the general public. We may share the following information with all users as well as the general public:
- With our affiliates, we may share information with entities within the AHLAN or Parent organization of AHLAN.
- With third parties, we may share your information with the following third parties:
- With service providers, sellers, and partners. We may share information about you with service providers who perform services on our behalf, sellers that provide goods through our services, and business partners that provide services and functionality.
- With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- Comply with any valid legal process, government request, or applicable law, rule, or regulation;
- Investigate, remedy, or enforce potential Terms of Service violations;
- Protect the rights, property, and safety of us, our users, or others; or detect and resolve any fraud or security concerns.
- With third parties as part of a merger or acquisition. If AHLAN gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
- In the aggregate or after de-identification. We may also share with third parties, such as advertisers, aggregated, or de-identified information that cannot reasonably be used to identify you.
You expressly agree that information provided when you register the App and/or the content you created when using the App (including without limitation, photos, text, messages, posts, HTML, URLs, pictures, video, and other content), may be recorded, stored, published and made available to the rest of AHLAN users. Furthermore, other users may follow you on the App, and your followers can see, for example, the user-generated content that you have uploaded to the App. Individuals reading this information may use it or disclose it to other individuals or entities without our control and without your knowledge. We, therefore, urge you to think thoroughly about including any specific information you may deem private in the information you provided or content that you create in the App.
Your information may also be stored and process in any country in which we provide service due to server facilities and third-party service teams. By using our service, you consent to any such transfer of information outside of your country.
If you do not agree with all of the terms of this Privacy Policy, please do not use our service. Community safety is our number one priority, and some of the above user information is mandatory to create a safe community for all users.
Information You Choose to Share with Third Parties
The services may also contain third-party links and search results, include third-party integrations, or be a co-branded or third-party-branded service that’s being provided jointly with or by another company. By going to those links, using the third-party integration, or using a co-branded or third-party-branded service, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. To the extent that you use a profile that may be available to others on AHLAN, you are solely responsible for its content and accuracy at all times. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.
How Long We Keep Your Content
Finally—and this is important—you should understand that users who see the content you provide can always save it using any number of techniques: screenshots, in-app functionality, or any other image-capture or video capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. If any deletion of user information of AHLAN happens, we cannot promise that removal will occur within a specific timeframe. And we may also retain certain information in backup for a limited period of time or as required by law.
How we protect Your Information
Protecting user privacy and personal information is a top priority for us. We process your personal information to improve and enforce our security measures, fight spam, malware, malicious activities, or security risks, and to monitor and verify your identity so that unauthorized users do not access your account with us. Access to any user information is restricted to our employees, contractors, agents, and third-party service providers ONLY who need to know the information to provide, operate, develop, maintain, support, and optimize the our service experience and security. We use password protection, access logs, and system monitoring to safeguard the confidentiality and security of all user information. Due to the inherent nature of the internet and related technology, we do not guarantee the protection of information under our control against loss, misuse, or alteration.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
- Access and Updates. We strive to let you access and control the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful. You can access and update your account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. You can also remove our service from your mobile device or process account deletion.
- Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
- Account Deletion. You can remove your data anytime you want. Account deletion can be accessed within the app. Upon your request, we will temporarily disable your account to prepare for removal. During this time, you can cancel your deletion request, and we will resume your account. Upon the end of 30 days, we will use commercially reasonable efforts to remove your data from our servers. Please note, some information may remain in archived/backup copies for legal purposes or required by law (for instance, some “traffic data” may be kept for one year to comply with statutory data retention obligations).
Analytics and Advertising Services Provided by Others
We may let other companies use cookies, web beacons, and similar tracking technologies on the services. These companies may collect information about how you use the services and other websites and online services over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Additionally, some companies may use the information they collect on our services to deliver targeted advertisements on behalf of us or other companies, including on third-party websites and apps.
User Generated Content
User-generated content (UGC) is content that users contribute to an app, so keep in mind that any type sexually explicit user-generated content, threats, harassment, or bullying, particularly toward minors, is not allowed using this app.
Children
Our services are not intended for—and we don’t direct them to—anyone under 18. And that’s why we do not knowingly collect personal information from anyone under 18.
Revisions to the Privacy Policy
We may change this privacy policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by sending an in-app notification from AHLAN or by sending an email to you. Other times, we may provide you with additional notice, such as adding a statement to our official website or by posting on our social network handles.
This Privacy Policy covers what AHLAN does with the Personal Information that you share with us and the data we collect when you use the AHLAN platform. Please read this Privacy Policy carefully. By using or accessing our App or our Service, you agree to the privacy policies outlined below.
What Does This Privacy Policy Cover?
This Privacy Policy covers how AHLAN treats Personal Information that we collect while you are using the App and the Service. This policy does not apply to the practices of third parties that AHLAN does not own or control, including but not limited to third party services you access through AHLAN, the App or the Service, or to individuals that AHLAN does not employ or control. As our Service works with third-party platforms, such as Facebook, Google, etc. and social networks, we believe that you are already informed of the privacy policies of those other platforms and networks when using our App and/or our Service and when you permit us to communicate with these platforms and networks on your behalf.
The Service
The key functionality of AHLAN is real-time video chat and matchmaking, where users can meet new people from around the globe. AHLAN matches individuals (“Users”) together based on compatibility and other factors, and to enable individuals to chat and communicate online through various media including text, video, matching and accessing third party social network platforms such as but not limited to Facebook (collectively, the “Service”).
Information We Collect
There are three primary ways we collect information:
- Information you decide to give us
- Information we receive when you use our services
- Information we obtain from third parties
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
By installing and interacting with AHLAN, you provide us with Personal Information which may include, but is not limited to, the following:
- Personally Identifiable Information: may include, without limitation, information provided when you register to use the App and/or the Service, including your name, profile picture, date of birth, phone number, phone book content, address, email address, occupation, employer, gender, age, birthday, Facebook account info, your location, messages to other users of AHLAN, use information regarding your use of the Service, profile picture that you upload via the App.
- You have total control over your profile information, and you can access to change at any time. Also, if you register to our service with your Facebook account or Gmail account, we may store your Facebook ID, Gmail Information and corresponding token on our servers and, if you give us your expressed consent, we will have access to and may collect certain information that you make available on Facebook (for example, your first and last names, email address, profile picture, and birthdate). Your Profile is available to other users of AHLAN who are connected to you on our service. You may choose to “block” any user on our platform to prevent unwanted access to your Personal Information.
Of course, you’ll also provide us whatever information you send through the services. Remember that the users you send texts, images, and any other content can always save that content or copy it outside the app. So, the same common sense that applies to the Internet at large applies to AHLAN as well: Don’t send messages or share content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: When you contact AHLAN Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for example, that you used one of the features in-app and the number of times you have used this feature. Here’s a complete explanation of the types of information we collect when you use our services:
Usage Information. We collect information about your activity through our services. We may collect information, including but not limited to:
- How you interact with AHLAN, such as which feature you use or the number of times you used any feature on AHLAN.
- Content produced when using the service. It includes generating or uploading different kinds of content to the App, including without limitation, photos, text, messages, calls, HTML, URLs, pictures, video, and other content (collectively, “User Contributed Content”), and the metadata that is stored with the content. As you upload User Generated Content, you should be careful of your privacy as well as the privacy of others.
- How you communicate with other AHLAN users, such as their names, the time and date of your communications, the number of messages you exchange with your friends, which friends you engage in messages with, and your engagement in a video call (Random or Targeted). We allow you to share text messages, photos, screenshots, videos, and other forms of communications on our service with other users. If you choose to do so, your text messages, photos, screenshots, videos, and other communications may be stored on our servers. Also, if you want to share these items with other users, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. Sending and sharing text messages, photos, screenshots, videos, or other communications on our service is your decision. By choosing to share that information, you should understand that you may no longer be able to control how that information is used and that it may become publicly available. We at AHLAN are not responsible for any use or abuse of information you share.
- Device Information. We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, language, wireless network.
- User content, e.g., photos, videos, screenshots, comments, and other materials that you create on the service, may also be collected. Other users on the service may capture your photos and videos, and that content can be stored and used by us or third-party services for which we will not be responsible.
- Location Information. When you use our services, we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
- Details about how you’ve used our services.
- Device information, such as your OS type and language.
- Access times.
- The number of times you used a feature.
- Pages viewed.
- IP address.
- Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
- If you contact us by email and other means (Twitter, Facebook, Gmail, etc.), we may keep a record of your contact information and communication. We will use these contact info and correspondence if we respond to you.
Information We Collect from Third Parties
We may also obtain information from other companies that are owned or operated by us, or any other third-party sources, and combine that with the information we collect through our services.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with a fantastic set of products and services that we relentlessly improve. But we do a lot more as well, such as:
- Develop, operate, improve, deliver, maintain, and protect our products and services.
- Communicate with you.
- Monitor and analyze trends and usage.
- Personalize the services by, among other things, suggesting friends or profile information, or customizing the content we show you, including ads.
- Enhance the safety and security of our products and services.
- Verify your identity and prevent fraud or other unauthorized or illegal activity.
- Enforce our Terms of Service, and another usage polices.
We may also store some information locally on your device. For example, we may store data as a local cache so that you can open the app and view content faster.
How We Share Information
In some instances, we may share your personal information with third-party service providers to further improve and optimize our service for you. We may share information about you in the following ways:
- With other users. We may share the following information with other users
- Information about you, such as your username and name;
- Information about how you have interacted with the services, such as the names of users you are friends with, and other information that will help users understand your connections with others using the services.
- With all users and the general public. We may share the following information with all users as well as the general public:
- With our affiliates, we may share information with entities within the AHLAN or Parent organization of AHLAN.
- With third parties, we may share your information with the following third parties:
- With service providers, sellers, and partners. We may share information about you with service providers who perform services on our behalf, sellers that provide goods through our services, and business partners that provide services and functionality.
- With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
- Comply with any valid legal process, government request, or applicable law, rule, or regulation;
- Investigate, remedy, or enforce potential Terms of Service violations;
- Protect the rights, property, and safety of us, our users, or others; or detect and resolve any fraud or security concerns.
- With third parties as part of a merger or acquisition. If AHLAN gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
- In the aggregate or after de-identification. We may also share with third parties, such as advertisers, aggregated, or de-identified information that cannot reasonably be used to identify you.
You expressly agree that information provided when you register the App and/or the content you created when using the App (including without limitation, photos, text, messages, posts, HTML, URLs, pictures, video, and other content), may be recorded, stored, published and made available to the rest of AHLAN users. Furthermore, other users may follow you on the App, and your followers can see, for example, the user-generated content that you have uploaded to the App. Individuals reading this information may use it or disclose it to other individuals or entities without our control and without your knowledge. We, therefore, urge you to think thoroughly about including any specific information you may deem private in the information you provided or content that you create in the App.
Your information may also be stored and process in any country in which we provide service due to server facilities and third-party service teams. By using our service, you consent to any such transfer of information outside of your country.
If you do not agree with all of the terms of this Privacy Policy, please do not use our service. Community safety is our number one priority, and some of the above user information is mandatory to create a safe community for all users.
Information You Choose to Share with Third Parties
The services may also contain third-party links and search results, include third-party integrations, or be a co-branded or third-party-branded service that’s being provided jointly with or by another company. By going to those links, using the third-party integration, or using a co-branded or third-party-branded service, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. To the extent that you use a profile that may be available to others on AHLAN, you are solely responsible for its content and accuracy at all times. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.
How Long We Keep Your Content
Finally—and this is important—you should understand that users who see the content you provide can always save it using any number of techniques: screenshots, in-app functionality, or any other image-capture or video capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. If any deletion of user information of AHLAN happens, we cannot promise that removal will occur within a specific timeframe. And we may also retain certain information in backup for a limited period of time or as required by law.
How we protect Your Information
Protecting user privacy and personal information is a top priority for us. We process your personal information to improve and enforce our security measures, fight spam, malware, malicious activities, or security risks, and to monitor and verify your identity so that unauthorized users do not access your account with us. Access to any user information is restricted to our employees, contractors, agents, and third-party service providers ONLY who need to know the information to provide, operate, develop, maintain, support, and optimize the our service experience and security. We use password protection, access logs, and system monitoring to safeguard the confidentiality and security of all user information. Due to the inherent nature of the internet and related technology, we do not guarantee the protection of information under our control against loss, misuse, or alteration.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
- Access and Updates. We strive to let you access and control the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful. You can access and update your account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. You can also remove our service from your mobile device or process account deletion.
- Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
- Account Deletion. You can remove your data anytime you want. Account deletion can be accessed within the app. Upon your request, we will temporarily disable your account to prepare for removal. During this time, you can cancel your deletion request, and we will resume your account. Upon the end of 30 days, we will use commercially reasonable efforts to remove your data from our servers. Please note, some information may remain in archived/backup copies for legal purposes or required by law (for instance, some “traffic data” may be kept for one year to comply with statutory data retention obligations).
Analytics and Advertising Services Provided by Others
We may let other companies use cookies, web beacons, and similar tracking technologies on the services. These companies may collect information about how you use the services and other websites and online services over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.
Additionally, some companies may use the information they collect on our services to deliver targeted advertisements on behalf of us or other companies, including on third-party websites and apps.
User Generated Content
User-generated content (UGC) is content that users contribute to an app, so keep in mind that any type sexually explicit user-generated content, threats, harassment, or bullying, particularly toward minors, is not allowed using this app.
Children
Our services are not intended for—and we don’t direct them to—anyone under 18. And that’s why we do not knowingly collect personal information from anyone under 18.
Revisions to the Privacy Policy
We may change this privacy policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by sending an in-app notification from AHLAN or by sending an email to you. Other times, we may provide you with additional notice, such as adding a statement to our official website or by posting on our social network handles.
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